PLEASE NOTE: With the increasingly warm weather and the temperature sensitive nature of our product, please use your discretion when ordering. While we maintain the absolute highest quality standards, we cannot control what happens during the shipping process during warmer weather. If you would like to send us a message, we can provide you with a quote for courier delivery. If you are in Nova Scotia, please check our stockists section.

FAQ

Q: When will I get my order?
A:
 To make sure your caramels are as fresh as humanly possible, everything is made to order. Orders usually take 1-2 weeks to be ready to ship, depending on the time of year. Shipping time is dependent on which shipping option you choose. Please note that if we are having exceptionally hot weather, we might not be able to ship to ensure the quality of your order!


Q: How much is shipping?
A:
Shipping is calculated at checkout by Canada Post. It is dependent on the size and weight of the order and shipping location. 

Q: I have a pressing issue / question / etc! How do I get in touch with you?!
A:
You can reach us at kate@lurecaramel.com. Please note that we answer emails during business hours only - 8 AM to 4 PM on weekdays.


Q: I'm getting married! Do you do wedding favours? 
A:
Absolutely. Shoot an email to kate@lurecaramel.com and we can chat about it! 


Q: Do you do custom branding? 
A:
 Yes! Talk to us about custom flavours, packaging, wedding and party or event favours. Send along an email to kate@lurecaramel.com


Q: Do you offer local pickups?
A:
Not at the moment, but we have a ton of great local retailers here in Nova Scotia, so be sure to check them out.


Q: Are your caramels gluten-free or dairy-free?
A:
The are gluten-free! But not dairy-free because we add lots and lots of butter and cream ;)


Q: Are your products available for wholesale?
A:
We are at capacity for wholesale customers at the moment. We are a very small scale operation and it's usually just me (Kate, hi!) toiling away amongst the boiling caramel and melting chocolate. Send along an email to kate@lurecaramel.com just in case though, we might have a spot open up!

If you have any questions or concerns, please don't hesitate to contact us at kate@lurecaramel.com!